Global Reporting Initiative

Universal Standards

Sensitive claims received through Canal Conversa Ética are investigated by RD Saúde’s Ethics and Compliance area and handled by the Ethical Affairs Commission (CAE), in which members decide what action to take in each case. Remediation to the victim is decided, based on the need that is identified. The measures to be taken in relation to the offender are also decided. We track the effectiveness of complaint mechanisms by monitoring indicators to identify the volume of complaints and the effectiveness of the measures taken. In addition, we send feedback to reporting stakeholders, regardless of the investigation outcome.