Global Reporting Initiative

Tópicos standards - Social

We believe that investing in the personal and professional development of our teams not only boosts their careers, but also strengthens our business and transforms people and the world. RD Saúde University is the tool that supports us in this mission of continuous learning and transformation. Through it, we are able to offer a wide range of courses, aimed at technical improvement and capacity building, as well as personal development, from interpersonal skills to self-knowledge. The courses are available to RD Saúde’s professionals and their families, who can access a variety of awareness and engagement content on topics relevant to business development, such as sustainability, diversity and inclusion, ethics and compliance, technology, parenting, and human rights, among others. In 2023, we accumulated 5.89 million hours of training. Among the main development programs, we highlight: • Health & Wellness Coaching: In line with our 2030 Ambition of becoming the group that contributes most to a healthier society in Brazil, we have expanded our training programs for pharmacists and pharmaceutical managers in health and well-being. In addition to recurrent training on topics such as nutrition, sleep, physical activity, and mental health, as well as ongoing technical training in vaccine administration, customer service, drug dispensing, beauty and wellness products, and rapid tests, the new program focuses on behavioral training for health care. In 2023, 1,583 professionals were trained, impacting the journey of self-care, health care with the team, and the customer experience at RD Saúde; • Our way of leading and caring: Launched in 2023, the program introduces leadership principles, delves into the leader’s role in cultural evolution, and addresses concepts and case studies that will inspire and foster the procedures and practices of RD Saúde’s Culture, which has one of its pillars as continuous leadership development. After the awareness-raising stage with all VPs, officers, and managers, the program moved on to the face-to-face immersion, with over 120 managers and executive managers impacted in the first classes. In 2024, the expectation is to expand the audience to coordinators as well.