Product and services innovation

Scope

The Company’s ability to develop new products and services or improve existing ones.

Impact Sphere

Professionals, customers and business partners

Disclosures

GRI: 203-1 and 203-2
SASB: HC-DR-250a.2

Sustainable Development Goals

Theme management

Innovation is a strategic pillar to expand access to healthcare and enhance our customers’ experience. We operate with an open innovation ecosystem, through partnerships with startups, universities, and research centers, in addition to internal intrapreneurship initiatives.

In 2024, we launched new digital services, expanded our Exclusive Brands portfolio, and strengthened RD Ventures, our Corporate Venture Capital arm. Innovation is also embedded in the personalization of the customer journey, the use of data for disease prevention, and the development of solutions that promote comprehensive health.

For more details on our product and service initiatives, see the related indicators in this panel or in the Annual and Sustainability Report.

Related Policies

• Product and Service Quality and Safety Policy
• Ingredient Safety Policy
• Animal Welfare Policy