SASB

Patient health outcomes

As part of career programs aligned with the strategy of transforming the pharmacy into a place to promote integral health, we train all employees on an ongoing basis, as described on pages 83 and 84. As part of our development programs, we began to offer the pharmacotherapeutic telephone monitoring service free of charge, as described on page 67. We also started offering the option to subscribe to digital channels. Through this tool, customers can choose drugs and how frequently they wish to receive them. Learn more on page 50. Finally, we invested in startups that feed the business with technological solutions and processes to accelerate growth. Among them, we have Cuco Health, a B2B company focused on developing digital solutions for access and adherence to treatment for the pharmaceutical industry. Learn more on page 19 of the 2023 Annual and Sustainability Report.