Healthy clients

More than 265 thousand people engaged in a program to promote healthy habits on our health care platform.

In 2023, we reached more than 444 thousand customers linked to our health care services, including primary care.

We have 8.2% of the customer base regularly purchasing products that promote healthy living or have sustainability attributes.

We are advancing the list of controversial ingredients for RD Saúde and expanding our studies on the theme in order to have a more complete list. In 2024, we will publish the new list and a corporate policy to provide guidance regarding this theme.

The Company’s commitment to promoting the health and well-being of its customers.

The Company’s ability to develop new products and services or improve existing ones.

To ensure our Distribution Centers do not receive compromised medications, we use a restriction list that includes all medications with a history of issues. During the receiving process, we sample boxes of non-controlled medications for inspection, while 100% of controlled medication boxes are inspected. We use an audit checklist, and if any compromised medication is […]

We had 42 medication recalls, of which only one unit (2.4%) involved an Exclusive Brand product, and this was a voluntary recall. We do not track the number of units recalled.

We do not track the total monetary losses resulting from legal actions related to controlled substances. All cases of prescription dispensing errors are handled equally, regardless of whether the substance is controlled or not. Data related to this topic can be found under indicator HC-DR-260b.3.

AWe do not have treatment adherence rates; however, we implement actions that promote adherence. As part of our career programs aligned with the strategy to transform pharmacies into centers for comprehensive health promotion, we continuously train all professionals. Additionally, we now offer free pharmacotherapeutic monitoring services by phone as part of our development programs. We […]

We have a Good Pharmaceutical Practices Manual that guides pharmacists to assess the following aspects on prescriptions: legibility and absence of erasures or amendments, patient identification, medication identification, concentration, dosage, pharmaceutical form and quantity, dosage regimen, treatment duration, place and date of issuance, and the prescriber’s signature and registration number with the relevant professional council.At […]

3,230 pharmacies.

1,188,324.28 m² of total retail space.

We sold 412,900,807 medications, of which 328,207,762 were without prescription retention and 84,693,045 with prescription retention. Therefore, 20.51% of medication sales consist of controlled substances.

We totaled 12,894 pharmacists in 2024, a 7% increase compared to 2023, when 12,047 professionals worked in pharmacies as pharmacists or pharmacist managers.