Healthy clients

More than 265 thousand people engaged in a program to promote healthy habits on our health care platform.

In 2023, we reached more than 444 thousand customers linked to our health care services, including primary care.

We have 8.2% of the customer base regularly purchasing products that promote healthy living or have sustainability attributes.

We are advancing the list of controversial ingredients for RD Saúde and expanding our studies on the theme in order to have a more complete list. In 2024, we will publish the new list and a corporate policy to provide guidance regarding this theme.

The Company’s commitment to promoting the health and well-being of its customers.

The Company’s ability to develop new products and services or improve existing ones.

Efforts to ensure the integrity of the supply chain include continuous inventory monitoring and strict expiration date management. The Supply Chain department tracks losses at distribution centers on a monthly basis, taking proactive measures for items with short shelf lives and improving inventory management. The company has also strengthened its procedures for quality irregularities Drug […]

In 2025, there were 38 drug recalls, including 2 involving own-brands and 36 involving other suppliers. The company does not consolidate the total number of units collected in these processes.

The company does not specifically account for monetary losses related to lawsuits involving controlled substances.

We do not track adherence at the time of the initial prescription, but we have developed an indicator to monitor the continuity of treatment over 12 months for patients with chronic conditions, based on the frequency and volume of purchases. Between December 2024 and 2025, there was an increase in adherence, reflecting initiatives such as […]

The prevention of dispensing errors follows the Good Pharmaceutical Practices Manual, which outlines a stringent verification process. Before dispensing the medication, the pharmacist verifies the prescription (clarity, dosage, administration instructions, and identification of the patient and prescriber) and the product (integrity and expiration date). If you have any questions, please contact the prescribing physician, in […]

3,547 pharmacies.

977,478.95 m² of total floor area, comprising 3,522 branches. Data for 25 units were not available.

449,304,561 prescriptions; 90,471,787 units of controlled substances dispensed (20.14%)

14,360