Material Themes
Our biennial materiality analysis, last conducted in 2022, identifies relevant and priority areas of social and environmental impact related to our business. It systematically captures risks, opportunities, and trends in the sector and society, based on an in-depth study.
In this panel, you can check details about our management of each of these themes. Check disclosure 3-1 on the GRI tab for more details on the definition of material themes.
Themes
Customer experience
The way customers perceive and interact with the Company throughout their consumption journey
Healthy customers
The Company’s commitment to promoting the health and well-being of its customers.
Employee integral health and safety
Commitment to ensuring the physical and mental well-being of professionals by providing a safe and risk-free work environment
Diversity and inclusion
Eliminate bias, ensure equitable treatment, and create an inclusive environment that embraces differences in gender, race, ethnicity, sexual orientation, disability, and more.
Human rights
Respect and promote the fundamental rights and freedoms of all individuals involved in the operations.
Climate action
The Company’s efforts to reduce GHG emissions and optimize energy use in a sustainable manner.
Product and services innovation
The Company’s ability to develop new products and services or improve existing ones.
Products quality and safety
Ensure that products and services are safe to use and comply with regulatory, technical, and health standards.
Ethics and compliance
The Company’s commitment to operating in accordance with legal and regulatory standards, as well as ethical principles.
Data privacy and information security
The Company’s ability to protect the personal and confidential data of its customers, professionals, and partners.