Healthy customers

Scope

The Company’s commitment to promoting the health and well-being of its customers.

Impact Sphere

Customers, communities, and government

Disclosures

GRI: 416-1 and 416-2
SASB: HC-DR-250a.1

Sustainable Development Goals

Theme management

We believe that pharmacies play an essential role in promoting health and providing primary care. That is why we have expanded access to high-quality pharmaceutical services, reinforcing guidance on the proper use of medications, disease prevention, and the adoption of healthy habits.

Our initiatives include educational campaigns, vaccination services, rapid tests, and pharmacotherapeutic follow-up. We also apply strict controls to ensure product validity and compliance with regulations for controlled medications, guaranteeing safety and trust for our customers.

Learn more about our initiatives focused on promoting customer health in the related indicators on this panel or in the Annual and Sustainability Report.

Related Policies

• Quality and Product & Service Safety Policy
• Animal Welfare Policy