Acessibilidade
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Institucional

Material Themes

Home > Material Themes > Data privacy and information security
Data pertaining to 2024
Introduction Customer experience Healthy customers Employee integral health and safety Diversity and inclusion Human rights Climate action Product and services innovation Products quality and safety Ethics and compliance Data privacy and information security Responsible value chain management Fiscal strategy

Data privacy and information security

Scope

The Company’s ability to protect the personal and confidential data of its customers, professionals, and partners.

Impact Sphere

Professionals, customers and business partners

Disclosures

GRI: 418-1
SASB: HC-DR-230a.1

Sustainable Development Goals

Theme management

Protecting the data of our customers, employees, and partners is a strategic priority. We operate in compliance with the Brazilian General Data Protection Law (LGPD) and with leading information security practices, ensuring confidentiality, integrity, and availability of information.

We rely on a robust privacy governance structure, supported by policies, technical controls, and cyber risk management processes. In 2024, we invested in data protection technologies, awareness training, and enhanced our incident response protocols—strengthening trust in our digital channels and services.

For more details on our data privacy initiatives, see the related indicators in this panel or in the Annual and Sustainability Report.

Related Policies

  • Privacy Policy
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