Products quality and safety

Scope

Ensure that products and services are safe to use and comply with regulatory, technical, and health standards.

Impact Sphere

Professionals, customers, and regulatory bodies

Disclosures

GRI: 416-1, 416-2, 417-2 and 417-3 SASB: HC-DR-250a.3

Sustainable Development Goals

Theme management

Ensuring product safety and quality is essential to building customer trust. We apply strict standards across every stage of the value chain, from supplier selection to final delivery to consumers.

We rely on robust processes for quality control, traceability, audits, and regulatory compliance. Our Exclusive Brands follow stringent technical standards and undergo laboratory testing and performance assessments. We also promote the rational use of medications and provide pharmaceutical guidance as part of comprehensive care.

For more details on our product safety and quality initiatives, see the related indicators in this panel or in the Annual and Sustainability Report.

Related Policies

• Product and Service Quality and Safety Policy
• Ingredient Safety Policy